(FAQ)

1. Do you offer returns or refunds?

No, we do not offer returns or refunds. However, you can request an exchange within 14 days of purchase, provided the item is unused and in original condition.

2. How can I exchange my product?

Simply email us at sehgalesha091@gmail.com or call our support team. You will need to send the product back to our address, and once received, we will process your exchange.

3. What items are not eligible for exchange?

  • Used, washed, or damaged products

  • Items without original tags/packaging

  • Sale or discounted items

4. How long does delivery take?

Orders are usually delivered within 3–5 working days across Pakistan. International shipping times may vary.

5. Do you ship internationally?

Yes, Awearalayah offers international shipping. Charges and delivery time depend on the destination.

6. How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email to track your parcel.

7. What payment methods do you accept?

  • Cash on Delivery (COD) within Pakistan

  • Bank Transfer / Credit & Debit Cards (through secure payment gateway)

8. How can I contact customer support?

📧 Email: sehgalesha091@gmail.com
📞 Phone: +92-XXX-XXXXXXX
📍 Address: 100-M, Quaid-e-Azam Industrial Estate, Kot Lakhpat, Lahore, Pakistan